Refunds & Cancellations

1. Definitions

• Service Fee: The professional charges payable to MEPL for work performed.
• Government Fee: Statutory fees, stamp duties, or taxes payable to government authorities (e.g., MCA, GSTN).
• Third-Party Fee: Fees paid to third-party vendors (e.g., DSC providers, newspapers for ads).

2. General Refund Principles

At MEPL, we commit professional resources and expertise from the moment a service request is accepted. Therefore, our refund policy is milestone-based and reflects the work already performed.

3. Refund Eligibility Matrix

4. Non-Refundable Items

The following items are strictly non-refundable under all circumstances:

• Government fees already paid or transmitted to the respective department.
• Fees for Digital Signature Certificates (DSC) once the token is processed.
• Third-party costs like newspaper advertisement charges or stamp paper costs.
• Service fees where the delay is due to the Client's non-cooperation (e.g., failure to provide OTP or signed documents) for more than 15 days.

5. Client Delay & Non-Cooperation

If a project is stalled for more than 30 days due to a lack of response or documents from the Client, MEPL reserves the right to terminate the engagement. In such cases, no refund will be issued. Any subsequent resumption will be treated as a new engagement with fresh fees.

6. Incorrect Information

MEPL is not responsible for any rejections or penalties resulting from incorrect information provided by the Client. Any rework required due to such errors will be charged additionally.

7. Cancellation Process

To request a cancellation and refund, please send an email to roc@mustafaco.com with the subject line: "Refund Request - [Invoice Number]". Please include the reason for cancellation and your bank details for the reversal.

8. Refund Timelines

Approved refunds will be processed within 7-10 working days via the original payment method or bank transfer.